Kroger Feedback (Kroger customer satisfaction survey) allows Kroger’s customers to share their feedback and opinions. Upon completing this survey, you can receive 50 Fuel Points to your loyalty card account.
The Kroger company conducts an online survey that takes 3 to 5 minutes and allows customers to share their opinions on their recent in-store or pharmacy shopping experiences. It is an opportunity for you to voice your views about Kroger’s store visit.
The Kroger receipt contains all the details mentioned above and is valid only for seven days from the purchase date.
Aim Of www.Kroger.com/feedback
Kroger Feedback is a powerful tool for the company to gather customer satisfaction via an online survey at www.kroger.com/feedback.
From the feedback received, the company learns what customers appreciate and what needs improvement.
Customers share their opinions and contribute to improvement. As an incentive, they can also earn 50 fuel points.
Previously, the survey was available at various websites like Krogerfeedback.com, Tellkroger.com & Krogerstoresfeedback.com.
Kroger Feedback Rewards For Participant
As a participant, you will receive 50 fuel points for taking the survey at Kroger.com/feedback.
After completion, you will get fuel points to your loyalty card account.
For that, you must provide the Loyalty card number or alternate I.D. phone number if it is connected to the card.
In the past, the customer was also given a chance to enter a $5000 Sweepstakes.
What Do You Need To Leave Feedback At Kroger.Com?
To start the customer satisfaction survey at Kroger.com/feedback, you will need to enter:
- Entry ID on your receipt
- Date of Visit
- Time of Visit
If your receipt doesn’t have an Entry ID, you need the following information:
- Store Phone Number: Enter ten digits with no spaces or other characters (ex. 5613211234).
- Date of Visit
- Time of Visit
Note: Make sure to enter the number correctly so you can get fuel points! The survey system requires this information to link your visit to a specific store.
Kroger Feedback Rules, Requirements, & Terms.
- Kroger.com/feedback is only available for the legal residents of the United States.
- The entrant must be 18 years old.
- Employees of the Kroger Company and immediate family members are not eligible.
- Customers who made a purchase and have the receipt handy within seven days can enter the customer voice survey.
Kroger.Com Feedback Details For Participant
| Survey URL: | www.Kroger.Com/Feedback |
| Survey Prize: | 50 Fuel Points |
| Languages: | English and Espanol |
| Kroger Survey Is Open To: | USA residents |
| Age limit: | 18 years |
| Receipt Valid For: | Seven (7) days |
| Survey Time: | Five minutes |
| Entry Limit: | One entry per receipt |
How Do You Take Kroger Feedback At Www.Kroger.Com/Feedback?
Time needed: 5 minutes
These are the steps to take official Kroger Feedback at www.kroger.com/feedback.
- Visit www.kroger.com/feedback:
You need to access the official Kroger customer satisfaction survey at www.kroger.com/feedback.
- Choose Language:
Please select a language from English and Espanol to answer survey questions.
- Fill in Kroger store visiting information from your receipt:
Enter the survey I.D., date of visit, and time of visit from your receipt in the desired fields on the survey portal home page.
- Provide Your Feedback To Kroger:
Rate your satisfaction with the services offered at the Kroger store. Provide genuine feedback to improve Kroger’s quality of services.
- Earn 50 Fuel Points:
To receive 50 fuel points, you need to enter the Loyalty card details or the attached phone number.
Kroger Feedback 50 Fuel Points Survey Questionnaire
The set of questions will help the company understand your experience of shopping for groceries at the Kroger store.
- What was the purpose of your visit to the Kroger store?
- Overall, how satisfied or dissatisfied were you with your most recent visit to the Kroger store?
- How satisfied or dissatisfied were you with Employees’ friendliness, availability, and willingness to assist in departments throughout the store?
- How satisfied or dissatisfied were you with the condition of the aisles, ease of moving through the store, location of the store, and cleanliness of the store?
- How satisfied or dissatisfied were you with the ease of using coupons and the checkout process?
- How satisfied or dissatisfied were you with products: variety, freshness, availability, pricing, and quality?
- Please rate your satisfaction with the following departments: Beauty Care, Murray’s Cheese, Personal Care, Fresh Produce, Bakery, Center Store, Deli, Meat and Seafood, Dairy, and Household Needs.
- Based on your experience, how likely would you be to recommend Kroger to your friends and family members?
How Does A Customer Satisfaction Survey Help Improve Kroger Company’s Performance?
As you stroll through the aisles of your local Kroger store, you might not realize that behind the scenes, a powerful force is at work.
Kroger, being the largest grocery retailer in the United States, isn’t just about stocking shelves with fresh produce and friendly employees.
It’s also on a mission to create a positive experience for its nearly half a million employees and millions of customers.
The Challenge: Keeping Every Customer Happy
Imagine being the third-largest employer in the U.S. That’s Kroger’s reality. But running a lean, employee-focused organization while keeping everyone happy is complex. Processes are essential, but to attract the best talent and continue growing, Kroger needed more. They needed to understand how their associates were dealing with new challenges and opportunities.
The Solution: Listening to every consumer’s opinion
Traditionally, Kroger relied on an annual engagement survey. It was the one time a year when every associate could be heard, from a bagger to the CEO. However, as the industry evolved, Kroger faced uncertainty and change. There were other options than waiting for the following annual survey. They needed ongoing insights.
Enter Qualtrics. With this powerful platform, Kroger transformed its approach. Now, it’s an ongoing conversation with employees throughout the year. The People Analytics team conducts studies at scale and acts on insights instantly—no more waiting. No more guessing.
The Impact: Better Satisfied & Happier Kroger Family
With Qualtrics, Kroger has evolved into a company that listens. Associates feel heard, valued, and part of something bigger. It’s not just about groceries; it’s about people. And when people are happy, they serve customers better. Kroger’s commitment to positive experiences extends from the checkout line to the boardroom.
So next time you pick up that fresh loaf of bread or grab a bunch of juicy grapes, remember that behind it all, Kroger is listening, learning, and growing.
Customer Service
- Qualtrics: www.qualtrics.com/customers/kroger.
- Help: www.kroger.com/hc/help.
- More FAQs: www.kroger.com/hc/help/faqs.
- Privacy Center: www.kroger.com/i/privacy-center.
- Customer Comments: www.kroger.com/hc/help/contact-us/customer-comments.
- Digital Coupon Policy: www.kroger.com/i/terms/coupon-policy.
- Assistance: 1-877-444-9772.
- Sponsor: The Kroger Company, Cincinnati, OH.
- Website: thekroger.co.
- Survey URL: mainandvinefeedback.com.
- Other Contact Info: www.kroger.com/hc/help/contact-us.
- Social Media: Facebook | Twitter | Instagram | LinkedIn.
FAQs
To get 50 free points from the Kroger survey, you must purchase items from the store and take their customer voice survey at www.kroger.com/survey.
You can share your opinions on your recent Kroger store experience at their customer satisfaction survey website.
Please call 1-866-511-6854 or 1-800-KROGERS (1-800-576-4377) or send an email to feedback@kroger.com.
Yes, you can participate in the survey without a purchase receipt. Here is the link.
I always use self-checkout because it is more convenient for me. Any employee working at those stations is always helpful. However, Savannah seems to go out of her way to be aware when a customer needs assistance and is always smiling and very pleasant. Also, I have never had a negative encounter with any employee at Kroger! Kudos!
I like shopping at Kroger. The people at the Danville, WV store are super helpful and always ready to serve your needs. My only problem is that several of the coupons that offer great deals are available only to pick-up or delivery customers. I live about 20 miles from my Kroger, and delivery is not available in my area. I don’t mind picking up, but sometimes I do last-minute shopping. This makes me feel like Krogers needs to needs to value its in-store customers.
Mt. Zion Decatur, Illinois, has great employees, from the new hires to the veteran staff. It’s clean and stocked as well as possible.
I have always been pleased with Kroger’s service. The staff is always available to answer my questions and help me locate items. Kroger is my favorite store because of the pleasant staff and the availability of items I like to purchase. I highly recommend Kroger to friends and neighbors. Keep up the excellent service.
Krogers is the best store ever, where you can shop and get what you need for a reasonable price.
The employees were accommodating and friendly, and I appreciate the attitude your employees show the customers.
We have always shopped at Kroger while living in Ohio and Michigan. We lived in South Carolina for four years and always used PUBLIX. We have found Krogers to be consistent in product selection and quality. We currently live in Fremont, Ohio, and use the Kroger store on the west side of town. Even during the pandemic, we stocked up on groceries at Kroger. And other supplies at Kroger. My wife likes to surprise family and friends with her specialties like orange juice cans and her special beef cooked for hours with a mixture of seasonings and Au Juice blended for the gravy. Parking is always convenient, and I fill my cars at the Kroger Store or near our neighborhood in Ballville, which is on the southeast side of Fremont.
Kroger in Richmond, KY, is the best. It’s clean, always items in the shelves, friendly service and products are great.
It is always a pleasure shopping at the Dearborn, MI store, with friendly and helpful employees.
Kroger in New Castle is clean, and the staff is helpful.